Je viens lire l'article Quality Quo Vadis, de Ernst. G. Glauser, fondateur du Swiss Deming Institute. CF
http://www.deming.ch/E_index.htm.
Voici un extrait intéressant sur la grande efficacité des prix Qualité ou autres certifications (ISO, ...) qui sont toujours recherchées par de nombreux dirigeants d'entreprise en France. Les non-anglicistes trouveront la version originale de cet article en langue allemande à l'adresse ci-dessus.
In 2003, the author supervised the research for the thesis of an MBA student [29]. The research examined the question, whether the winning of an international quality award had a positive impact on overall corporate performance.
Each of the international quality award programmes examined (Deming Prize, MBNQA, EQA) claim that by implementing their criteria for quality and by being awarded with a prize for successfully completing the criteria, then this will ensure the companies business success for the future. The Deming Prize committee claim that by implementing and winning their prize, it will open up the route to business success. The MBNQA claims that by winning their prize, it will help companies improve organisational practices, capabilities and results. The EQA claim that the companies that win the European Quality Award will be helped to continuously improve their business results.
Many studies were conducted to study the impact on awards on business success. They did alltogether not arrive at conclusive results. The MBA-thesis, however, apllied for the first time the methodology of Shewhart on statistical process control SPC to anwer this question. Six companies that won quality wards in 1997 were investigated. Neither of the companies showed any sign of a special cause over the period of five years before and five years after the award that could be attributed to the award process. All investigated success criteria varied between the upper and lower natural process limits over the entire ten year period. This means that the awards had neither a positive nor a negative influence on business performance.
[29] Daithi Casey, „An Examination of the Impact of International Quality Awards on Overall Corporate Performance“,
